Refunds and cancellation

Last updated 14 August 2026

The short version

Full refund within 30 days of a charge, no reason needed. After 30 days that charge isn't refundable, but you can cancel any time and you keep access until the period you've paid for ends. Your writing is always yours: your books are never deleted and stay readable, and exporting is available whenever your subscription is active.

Within 30 days

If you're within 30 days of a payment, email quincy@cleverwolfdigital.com and ask. We refund it in full. You don't have to explain, and we won't ask you to sit through an attempt to talk you out of it.

Refunds go back to the card that paid, through Square. Square typically takes a few business days to return the money to your statement - that part is their timing, not ours.

After 30 days

Charges older than 30 days aren't refundable. You can cancel at any moment, and the cancellation stops the next charge rather than clawing back the last one - so you keep full access until the end of the period you've already paid for.

We don't do partial-month refunds. The month you're in is the month you bought.

What cancelling does to your books

Nothing is deleted and nothing is locked away. A canceled or lapsed account becomes read-only: you can still open every book, read every scene and export the whole thing as markdown. You simply can't write new words until you reactivate.

We think locking a novelist out of their own manuscript over a payment problem is indefensible, so we don't do it.

If a payment fails

We'll email you. The account moves to read-only rather than being suspended, and it comes straight back the moment a working card is on file. We don't add late fees.

The 7-day trial

Your first 7 days are free. A card is required to start - Novelbound is a paid app and there are no anonymous accounts - but nothing is charged during those days. The first payment is taken on day 8.

Cancel before then and you are never charged at all. There is no charge to refund and nothing to dispute, because no money will have moved. You can cancel from your account page at any point during the trial, and the date the first charge falls is shown there and in the email you get when you start.

The trial is available once per account. If you have subscribed before, a new subscription starts billing immediately.

What you keep if you stop paying

Your books are never deleted, and they stay readable in the app for as long as your account exists. Writing and downloading both require an active subscription: if you cancel or a payment fails, you can still open and read everything you wrote, but you cannot export a copy until the subscription is active again.

If you have canceled and need your manuscript out - because you are leaving, or because something has gone wrong - email us and we will get you a full markdown export of your work. We would rather hand you your book than argue about it.

Price changes

Novelbound is $9.99 per month. If the price rises, existing subscribers keep the price they signed up at for as long as their subscription stays active. If we ever change that, you'd get notice by email before it affected a charge.

How to cancel

Open Account and cancel there, or email us and we'll do it. No phone call, no retention script.